Shipping, Duties & Delivery

The short version

We ship worldwide, insured and tracked, from India. Prices exclude import duty outside India — your country's customs will bill you separately, and that bill is not something we control or receive.

1. When it leaves

In stock

Dispatched within 2 working days.

Sized or engraved to order

7 to 14 working days at the bench before dispatch.

Artwork, framed

Up to 10 working days, because framing is done after you buy.

Artwork, unframed

3 to 5 working days, rolled or flat-packed.

Working days are Monday to Friday excluding Indian public holidays. We email a tracking number the moment a parcel is collected.

2. How long it takes

India

2 to 5 working days.

Asia-Pacific and Middle East

4 to 8 working days.

Europe and United Kingdom

5 to 10 working days.

North America

5 to 12 working days.

Rest of world

7 to 21 working days.

These are carrier estimates after dispatch, not guarantees, and they exclude time held at customs. Customs delay is normal, is outside our control, and is not grounds for cancellation once an item has shipped.

3. Import duty and taxes — read this one

Orders delivered inside India include GST. Orders delivered anywhere else are shipped on a delivered-duty-unpaid basis. That means the price you paid us covers the goods and the carriage, and nothing else.

You are the importer of record. Your country's customs authority will assess import duty, VAT or sales tax, and a customs handling fee, and the carrier will collect it from you before delivery. We do not set these charges, we do not receive any part of them, and we cannot tell you in advance exactly what they will be — they depend on your country, the item's classification and its declared value.

• We declare the true value and the true description on every customs form. We will not mark an order as a gift or under-declare it, and asking us to is asking us to commit an offence.
• If you refuse a parcel to avoid paying duty, it comes back to us and we refund the goods less the shipping we paid in both directions.
• Gold and precious metal often attract a specific duty rate and sometimes require import formalities. Please check your own rules before ordering.

4. Where we cannot ship

Some things cannot lawfully cross some borders, and we would rather decline an order than have it seized.

Artworks leaving India

Export of art is regulated. Anything falling within the Antiquities and Art Treasures Act 1972 requires clearance, and we will not ship a work that needs a licence it does not have. Every work we sell is contemporary and by a living artist, which keeps us well clear of that regime.

Cosmetics

Some countries restrict specific cosmetic ingredients or require local registration. Where a formula cannot lawfully enter your country, we will not ship it and will refund in full.

Sanctions

We do not ship to destinations or parties subject to applicable sanctions or export controls.

Carrier limits

Some carriers will not carry precious metal to some destinations, whatever the law says. If that applies we will tell you and refund.

5. Insurance, loss and damage

Everything ships insured for its full sale value. Risk stays with us until the parcel reaches the address you gave — not until it leaves us.

If a parcel is lost or arrives damaged, tell us and we will replace it or refund you. We handle the carrier claim ourselves; you are not expected to. Please report visible damage within 7 days of delivery and keep the packaging, because the carrier will want to see it.

Where a carrier records a parcel as delivered and you have not received it, we will investigate with them. If a delivery was made to an address you gave us and someone there accepted it, that is where our responsibility ends.

6. Addresses

Check the address before you pay. We can change it before dispatch if you email contact@bearsystems.in quickly, and not after. A parcel returned because the address was wrong is refunded less carriage both ways.

Anything of significant value ships signature-required. We do not authorise carriers to leave it with a neighbour or in a safe place.